Help & Support
Returns & Refunds
We want you to love your purchase. Here's how returns work.
Contact Us First
Email us at support@tweakmeonline.com within 30 days of receiving your order. Tell us what's wrong and whether you'd like a return or exchange. Please don't send anything back until we've replied — returns sent without a request can't be accepted.
Return Address
Once we've received your request, we'll reply with the return address and step-by-step instructions.
Return Postage
Change of mind: you pay the return postage. We recommend a tracked or registered service, as we can't take responsibility for parcels lost on the way back. Faulty or wrong item: we cover reasonable return costs — let us know straight away.
Clearance & Final Sale
Classic Duo XS is final sale. Perform Classic and Warm Up bought on or after 21 October 2026 are also final sale and can't be returned or exchanged for change of mind. Bought them before 21 October 2026? The terms that applied when you bought still apply — just contact us. Gift cards can't be returned.
Fit Not Right on Your First Order?
That's covered separately by our Perfect Pair Promise: 14 days from delivery, first order only, for CORE, PULSE, PERFORM HYBRID and The Core Duo, with nothing to send back. It isn't part of this returns policy.
Processing Your Return or Exchange
As soon as we receive and inspect your item, we'll let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days.
Return Conditions
Change-of-mind returns must be unworn, unwashed, with tags attached and in their original packaging, with proof of purchase. We reserve the right to refuse returns that don't meet these conditions.
Your Consumer Rights
Nothing in this policy, our Perfect Pair Promise or our VPL-Free Guarantee limits your rights under the Australian Consumer Law or any other consumer law that applies to your purchase. If any item is faulty, damaged or not as described, contact us and we'll make it right.
Still Need Help?
Drop us a line at support@tweakmeonline.com and we'll sort it out.