How to Organise a Return or Exchange
📧 Contact Us
Email us at support@tweakmeonline.com within 14 days of receiving your order. Let us know what's up and whether you'd like a return or exchange. We’re always happy to help!
🏠 Return Address
Once we’ve got your request, we’ll reply with the return address and step-by-step instructions. Easy peasy.
📦 Return Shipment
We recommend using a registered post service. Unfortunately, we can’t take responsibility for lost items. Keep that tracking number handy just in case!
💸 Processing Your Return or Exchange
As soon as we receive and inspect your item, we’ll process your refund or exchange. Refunds go straight back to your original payment method.
⚠️ Return Conditions
All items must be unworn, unwashed, with tags attached. We reserve the right to refuse returns that don’t meet these conditions. Thanks for understanding!
❤️ Still Need Help?
We’re here for you. Drop us a line anytime at support@tweakmeonline.com and we’ll sort it out.